Why Site Guy lives on WhatsApp
When we designed Pivora for site staff, we started with a simple question. Where do site engineers, storekeepers and drivers already talk to each other? On most Nigerian sites the answer is WhatsApp.
Voice notes about a late delivery. A photo of a broken grader. A message to the office asking for diesel. The work is already being reported, just nowhere it can be counted.
Meet people where they work
Site Guy is Pivora’s WhatsApp service. Staff link their number once and confirm it with a code. After that, they can record what happened on site and ask for what they need in a chat they already know, on the phone in their pocket, over the data they already have.
Everything Site Guy records goes into the same Pivora record the office sees. A requisition raised on WhatsApp is the same requisition the approver opens in the app.
It acts as you, not for you
Site Guy acts as the person messaging it, with exactly that person’s access. A storekeeper can’t see anything on WhatsApp they couldn’t see in the app, and amounts stay hidden from anyone whose role doesn’t include them.
One firm rule: it never approves anything
We made this choice on purpose. Site Guy can record, ask, remind and notify. It sends approval alerts with a link into Pivora, and it delivers invoices to customers as documents.
Approvals, though, happen only in the app, and only by the people the company has chosen. Software can flag a problem. A person should decide what to do about it.
Why it matters
The best record is the one made the moment something happens, by the person who saw it. Putting Pivora inside WhatsApp makes that the easy path, and the easy path is the one people take.
